Frequently asked questions
How fees are calculated, where your private key lives, which wallets are supported, and what Private Transfer actually does. These are the questions most asked before using the platform, including where it plainly can't help.
About pricing
How is the fee for a TRON transfer calculated?
TRON USDT transfers are priced per transfer: a standard fee of 1 USDT, independent of the amount and not tied to on-chain rates at the time — sending 100 USDT and 100,000 USDT cost the same. New users can start at 0.5 USDT per transfer.
One exception: if the recipient address hasn't been activated on-chain yet, that transfer is billed at 2 USDT — the difference covers the extra on-chain cost of activating a new address. Whether activation is needed is determined by the chain itself.
Is there a fee if a transfer fails?
No. The fee is held, not charged, when you place the order, and is only deducted once the chain confirms success; on failure or expiry it's released automatically, with no appeal needed.
If the outcome is briefly uncertain — a gateway timeout or error where the transaction may already have gone out — the hold stays in place, neither charged nor released, until a definite result comes back.
Is there a monthly fee or a minimum spend?
No. No transfer means no charge, an idle account is billed zero, and there's no minimum volume. Signing up is free, and you can try the full flow without prefunding.
Do I have to pay the on-chain network fee myself?
Either way works: the platform can pay it, settled from your account balance with nothing to prepare in your wallet; or you can pay it yourself, from your wallet's own balance. Before you send, the full quote is shown up front, and you confirm before signing.
About funds and keys
Is my private key ever uploaded to the platform?
No. Your browser opens your wallet to sign the transfer, and your private key and seed phrase always stay inside your wallet. All the platform ever receives is the signed result, which it submits on-chain.
The trade-off is that if you lose your private key, the platform can't help recover it. Any service that claims it can recover a private key on your behalf really means the key was in their hands the whole time.
Could someone impersonate me by scanning to sign in?
The credential from a scan is never trusted directly. The backend checks it again with the wallet service — whether it's valid, its type, and whether the address matches what the browser reported — and only issues a local session once everything matches. An address the browser merely claims is never taken as proof on the server.
Can the platform move my assets without my confirmation?
No. Every outgoing transfer needs your wallet's signature on that specific transaction, and a signature can only be created inside your wallet — the platform has no way to produce one. Without your signature, the platform cannot send a single transfer.
The recipient address and amount you see in your wallet are exactly what will go on-chain; nothing happens without your confirmation.
What happens if a signed transaction doesn't match the order?
After you submit a transfer, the platform checks the authoritative decoded contents of the signed bytes against the order's sender, recipient, amount and asset precision, line by line — it only settles automatically as successful when everything matches.
Anything contradictory, or that can't be verified because a field is missing or the network is unrecognized, goes to manual review — "nothing looks wrong" and "proven consistent" are two different conclusions, and only the latter counts as a pass.
About the product
Which wallets are supported?
imToken and TokenPocket (TP) have the most complete support for scan sign-in and signing; MetaMask, OKX Wallet and other common wallets are also compatible. Passkey, Google or email sign-in are available too, though key actions still need confirming in your wallet.
Is Private Transfer the same as full anonymity?
No. It splits a transfer into two legs: funds are paid to an order's own one-time address, and the platform pays the recipient from elsewhere, so there's no direct on-chain link between you and them.
But the transaction is still on-chain, and the amount and timing are public data — the real effect depends on the chain and the route taken. The platform never claims "fully anonymous, untraceable."
What happens with an underpaid or late Private Transfer payment?
Both need manual handling: an underpayment can't be caught by a routine on-chain check, and a late payment doesn't settle automatically either — both require a manual review backed by the transaction hash. Pay the exact amount shown on the order, and within its validity window.
Can a wrong recipient address be recovered?
No. A confirmed on-chain transaction is final, and no platform can change that. What the platform can do is keep the confirmation step inside your own wallet, so you can double-check the recipient address before signing; a malformed address is blocked before submission, but a well-formed wrong address is something no system can detect.
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